Service and Support

1. Provide professional technical consulting services

2. Provide customized solutions

Welcome to receive inspections at any time. Just make an appointment in advance and customers can come to the site to guide the work.

Be honest and trustworthy, strictly implement the terms of the contract, ensure that products and services are provided on time; high standards and strict requirements, and practice the quality concept of "aerospace products must be fine products".

Professional team
A professional after-sales service team is established immediately after the equipment leaves the factory. Establish a "customer file card" to track and record relevant information about the customer's use of the equipment.

Quick response
Replace accessories and services free of charge during the warranty period, and
After receiving the buyer's fault information, respond within 2 hours,
Maintenance personnel will solve the maintenance problem within 48 hours.

Lifetime maintenance
Provide lifelong maintenance services for the products provided, and provide daily consultation and guidance on equipment at any time.

Sufficient accessories
Can provide buyers with sufficient spare parts and accessories in a timely manner
Provide technical services and spare parts services to meet equipment maintenance needs
.
Regular return visits
Arrange project engineers to visit the buyer's site regularly (3-6 months) for free technical return visits and inspection services

Technical Exchange
The seller holds a buyer technology and market exchange meeting every year to enhance experience exchange among buyers and introduce the latest technology developments to buyers.

Customer Training
Customer training is an important part of the market service system. In addition to sufficient technical exchanges with customers in the early stage, Kaislon usually provides complete technical training to customers during acceptance.
Professional Team
What forms of training are provided to customers?
There are three training methods that customers can choose
1) On-site training
2) Remote guidance
3) Email correspondence.